RURA yatangiye gukurikirana Canalbox kubera serivisi mbi y'internet imaze iminsi
Urwego Ngenzuramikorere (RURA) rwatangaje ko rwatangiye gukurikirana sosiyete itanga internet ya Canalbox nyuma y’iminsi abafatabuguzi binubira ko internet yabo idakora neza. Ibi bije nyuma y’aho Canalbox ivugiye ko ifite ikibazo cy’abafatanyabikorwa mpuzamahanga ariko ntishake gukemura ikibazo mu buryo bwihuse.
Ibibazo by’itumanaho na internet idakora neza muri sosiyete ya Canalbox byageze mu nzego z’ubuyobozi, aho Urwego Ngenzuramikorere (RURA) rwatangaje kuri uyu wa 21 Mata 2026 ko rwatangiye gukurikirana iri kosa mu rwego rwo kurengera abafatabuguzi.
Inkomoko y’ikibazo n’ibirego by’abafatabuguzi
Kuva mu cyumweru gishize, urubuga rwa X (rwahoze rwitwa Twitter) rwamaze kurengerwa n’ubutumwa bw’abanyarwanda binubira ko internet ya Canalbox yagabanije umuvuduko mu buryo bukabije, abandi bakavuga ko imaze iminsi idakora na gato.
Tariki ya 16 Mata 2026, Canalbox yari yashyize ubutumwa hanze isaba imbabazi, ivuga ko ikibazo giterwa n’umufatanyabikorwa wabo mpuzamahanga (international partner) wagize ibibazo by’imiyoboro (network issues). Gusa, kuva ubwo ubu butumwa bwajyaga hanze, nta yandi makuru mashya iyi sosiyete yongeye guha abakiriya bayo, mu gihe iminsi yari imaze kuba itanu internet itameze neza.
RURA yinjiye muri iki kibazo cya internet ya CanalBox igenda nabi
Nyuma yo kubona ko abafatabuguzi bakomeje guhohoterwa kandi Canalbox yarigeze kwihanangirizwa mu bihe bishize, RURA yafashe umwanzuro wo kuyihamagaza kugira ngo itange ibisobanuro birambuye.
Muri ubu butumwa bwayo, RURA yagize iti: “Canalbox yahamagajwe kugira ngo itange ibisobanuro, ndetse inagaragaze ingamba zihuse zigamije gukemura ibi bibazo.”
Urwego ngenzuramikorere rwashimangiye ko rushishikajwe n'iyubahirizwa ry'ibipimo (standards) byashyizweho mu gutanga serivisi inoze mu Rwanda, kandi ko rutazihanganira abahabwa akazi ko gutanga serivisi ariko bakazitanga nabi.
Icyo abafatabuguzi basabwa
RURA yasabye abaturage n’abafatabuguzi ba internet gukomeza gutanga amakuru mu gihe cyose bahawe serivisi zitanoze. Ibi bifasha uru rwego gufata ingamba zishingiye ku bimenyetso bifatika biturutse ku bakoresha serivisi (Users).
Kugeza ubu, abafatabuguzi ba Canalbox bategereje kureba niba hari igihano kizafatirwa iyi sosiyete cyangwa niba internet izagaruka mu buryo bwihuse nk’uko byasabwe na RURA.
Ese nawe internet ya Canalbox imaze iminsi igufitiye ikibazo? Twandikire mu bitekerezo uburyo bikubangamiye.
Ibitekerezo